Adobe Connect Hosted Support

As part of your Adobe Connect subscription, you have access to 24/7 support to Adobe Support as follows:

Telephone Number:   800-422-3623
Enter Support Ticket [click here]
Test your connection [click here]

Per Adobe, this plan covers:

  • Adobe provides support by phone or web case submission, 24 hours a day, 7 days a week.
  • Adobe provides support to meeting leaders and participants who need assistance with a meeting in progress.
  • Adobe supports product use, including commands, menu items, and core features outlined in the User Guide and online Help.
  • Adobe supports telephony integration, converting and uploading presentations, meeting recordings, and support for Adobe Presenter.

This support plan aligns with your subscription term.  There is an option to purchase an Adobe Gold support plan or InteSolv Adhoc Services to supplement this program.

Adobe Connect On-Premise Support

As part of your Adobe Connect On-Premise platform purchase, you have access to 24/7 support to Adobe Support as follows:

Telephone Number:   800-422-3623
Enter Support Ticket [click here]
Test your connection [click here]

This continuance of your support plan is valid upon renewal of your annual Maintenance & Support contract.

Adobe Connect support through InteSolv

To utilize this support package, you would have purchased an Adhoc support services [AHS] package from your InteSolv solutions consultant:

Telephone Number:   512.681.7272 [ask for your adobe connect support]
Email request: Provided at point of contract

This continuance of this support plan is predicated upon the purchase of additional hours of support.