Adobe Connect Audio Options Series

Breaking it Down

Which audio option should I use?

So Connect has all these great options for audio, VoIP, Integrated Audio, Universal Voice. But choosing the right one depends on your situation.

VoIP

If you are delivering a webinar and can be pretty confident that everyone in the audience has speakers or headphones VoIP is a great option. Presenters in the webinar can use the computer microphone to broadcast audio. You can use a teleconference, but there is usually a per minute/per person charge for a teleconference service.

Audio Teleconference
If you are conducting interactive meetings with an audience that changes on a regular basis, like a virtual classroom for training with lots of feedback and comments from your attendees, then you probably want to stick with an audio teleconference service such as Integrated Audio or Universal Voice.

So when would you opt for Integrated Audio over Universal Voice?

First of all, if you have a teleconference service that does NOT integrate with Connect the choice has already been made, use Universal Voice.

If you have a service that integrates with Connect then it’s a matter of aesthetics and functionality. With Integrated Audio you will see the telephone connections displayed in the Attendees pod. If you don’t want to take the time to match these phone numbers up with the attendee’s names and you don’t need to use the meeting room controls to mute or put people on hold then you should go with Universal Voice. Universal Voice gives you the other advantages of teleconference audio like including the audio from the telephone in the recording and being able to broadcast audio without all the clutter of Integrated Audio in the Attendees pod.

Watch Now

Video 1: Audio Providers & Audio Profiles

How to select or create an audio provider
- Integrated Audio
- Universal Voice
How to choose an audio provider

Video 2: Sharing Audio in Your Meeting Room & Using Your Computer Microphone to Broadcast Audio

Configuring your meeting room for your specific audio need
Starting meeting audio
Giving broadcastings rights to participants
Combining computer audio with a phone conference

Video 3: Using the Integrated Audio Options in Your Meeting Room

Connecting to the conference bridge
Creating an association between the user and their phone connection
Token code: what is it, how do you find it and why is it useful

Video 4: Universal Voice

How to use Universal Voice in your meeting room
How Connect recognizes Universal Voice